Case studies

Services Associated with COVID-19

Client: Ministry of Health of Chile
Industry: Public Services
Service: Contact Centre
Date: 2020 to 2022

The Chilean Ministry of Health (MINSAL) is responsible for dictating and ensuring compliance with general and specific regulations on health issues. Carry out health surveillance and evaluate the health of the population. Formulate and execute the annual sector budget. Coordinate healthcare networks at all levels.

With the beginning of the COVID-19 pandemic in February 2020, it was a priority for MINSAL to have a Contact Centre, in order to provide attention to citizens by resolving their doubts and queries regarding the advance of COVID-19 in Chile.

Since March 2020, Policomp provided Contact Centre services for the Ministry of Health associated with COVID-19, supporting the scheduling of stays in health residences for Chileans and foreigners entering Chile, consultations on the vaccination schedule, among others.

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Client Testimonials

An accessible and professional team

My experience with Policomp has been positive. From the beginning I have observed professionalism and efficiency, as well as an outstanding ability to adapt to our requirements. Special mention to strengthening teams during the COVID pandemic. The Policomp team is accessible and professional, with a friendly and close treatment; and an effort to meet our complex requirements.

Nicolás Alfaro

Information Management Unit Manager – Chilean Ministry of Health

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Client Testimonials

We have worked as partners

My experience has been satisfactory in all areas of a client – supplier relationship. I highlight the relational skills of the entire team and the technical skills. Policomp has always been a process facilitator, and more than a merely contractual relationship, we have worked as partners. All this has allowed, in addition to the usual operation in times of calm, to gracefully overcome contingency periods and critical situations.

Victoria Carvallo

DARS Project Manager – Chilean Ministry of Health

Case studies

Services Associated with COVID-19

Client: Ministry of Health of ChileIndustry: Public ServicesService: Contact CentreDate: 2020 to 2022

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Client: Ministry of Health of Chile
Industry: Public Services
Service: Contact Centre
Date: 2020 to 2022