IT Services
We help you increase your company's productivity through the operational continuity of your employees, with expert knowledge and following the best market practices.
Services aligned with
your goals
Whether it’s implementing a strategy, delivering a project, or simply acquiring world-class technology, we will always ensure that everything we do is fully aligned with your business objectives, so that IT services can be a contributing factor to your future growth and success.
Our Services
Increase the productivity of your collaborators
Maintaining an efficient and comprehensive in-house support process is costly and time-consuming, and there are related issues such as absences and on-site experts’ travels. Therefore, it makes sense to outsource a service desk.
We provide a flexible range of service options, including:
• Single point of contact.
• Service Desk based on ITIL best practices.
• First level resolution help desk.
• Policomp CRM software for calls/ticket management.
• Statistics and online monitoring services.
• Quality management (We record 100% of calls).
• Service level management.
• Remote workstation support.
• Software deployment and Imaging.
• Asset Management.
We work in your facilities and solve your problems
When there is a failure that is not possible to solve with the help desk, we provide our field support team to be on site with the affected user. We have the technology and coverage capacity to meet the service level agreements (SLA) expected by the client.
We differentiate ourselves in the market because our field support team is friendly, empathetic, and highly prepared to resolve incidents.
We implement a pleasant space, where users can wait while they solve the failure of their equipment.
We offer replacement equipment in case the problem is not solved at that moment, so they can continue operating in the meantime.
We keep your network secure
We offer our clients 24/7 server and network monitoring, oriented to detect in advance failures in their infrastructure.
Through the configuration of the monitoring systems, Policomp’s NOC is configured to take the necessary actions to avoid system downtime, in case of exceeding the defined operation thresholds.
If alerts are detected, the NOC follows the procedures agreed with the clients, which range from alerting the systems area, performing work around processes and, in case of network devices downtime, interacting with the communications providers.
Configure and update your systems
In recent years, the administration of computer systems has become increasingly complex, due to the virtualisation of systems, new cloud services, the existence of hybrid systems and hyperconverged systems.
To face these challenges, we provide our clients with specialists in the administration of systems such as SAP, Databases, UNIX, Go-Lives, Vmware and others.
We accompany you in adopting of new technologies
The goal is for clients to execute IT projects with an adequate management of costs, risks, and deadlines, minimising the impact on users. At Policomp we use PMI methodology and ITIL and SCRUM certified technicians to execute your projects in the following areas:
• Installation and Configuration of IT Infrastructure.
• Implementation of Service Desk Processes and Management Technologies.
• Platform Upgrade.
• Migrations of on-premise services to the cloud, among others
