Contact Centre

We attend 100% of your clients' requests, at whenever they need it and with the highest quality in the market.

Quality is our Priority

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Satisfaction rate in the post-care survey

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Minutes spoken per year, in the last 3 years

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Calls answered per year in the last 3 years

Contact centre employees

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Voluntary turnover in the Call Centre, during 2023

We improve your clients experience, at a competitive cost

We will be your strategic partner in customer service excellence. Our innovative platform, highly skilled team and 30 years of experience enable us to deliver world-class service.

Whether you are looking to improve your contact channels, reduce waiting times or need an agile system to deal with an uncertain volume of customer calls, Policomp is here to help.

WHY DO THEY KEEP CHOOSING US?

We create a solution that works for your business, on time and to the highest standard.

Cutting costs

Our experience, availability of remote and multi-skill resources, allow us to deliver a better service at a competitive price.

Choose your favourite channels

Our innovation department allows us to have a wide range of technologies for contacting users, whether through cloud telephony, WhatsApp, Bot, Microsoft Teams, among others. Get a quote with us for the channels you need.

Strategic partner

We offer Account Managers dedicated to each client to put together a tailor-made project that meets the expectations and the constant need for change in each client's processes. More than a supplier, we are your technology partner.

Improve user satisfaction

We empower your company with business agility to serve your customers, we monitor user issues to continuously improve our service, which directly impacts your customers' satisfaction.

WE UNDERSTAND WHAT YOUR COMPANY AND CLIENTS NEED

Our Core Services

Sales

Establishing a sales contact centre with outbound calls involves a proactive approach to reach potential customers. At Policomp we achieve this with a well-planned strategy, effective technology and a trained team. Trust our trajectory and experience.

Survey

To set up a survey contact centre with outbound calls, it is necessary to research and collect data directly from respondents. At Policomp, transparency, ethics and quality are fundamental to the success of a survey campaign, always complying with local and global regulations.

Follow-Up

A follow-up contact centre with outbound calls can be a powerful tool to strengthen customer relationships and improve the quality of customer service. Personalisation and empathy are key to success in this type of interaction.

Customer service

A well-managed customer service contact centre can be an invaluable asset to a company's reputation and customer retention. Efficiency, empathy, and effective problem solving are key to success at Policomp.

Complaints

A successful complaints centre not only solves specific problems, but also contributes to customer loyalty through effective management and transparent communication. Quick and satisfactory resolution of complaints can turn challenging situations into opportunities to strengthen the customer relationship.

Scheduling

A smooth scheduling centre contributes significantly to operational efficiency and customer satisfaction by offering hassle-free scheduling and confirmation processes. Flexibility and the ability to adapt to customer preferences are key.

SOLUTIONS THAT COMPLEMENT YOUR GOALS

Support Services

Omnichannel

We enhance your brand presence across all communication channels to deliver a consistent and immersive experience. Discover the power of our omni-channel approach, where every interaction becomes an opportunity to captivate your customers..

Calling
SMS or voice messages
Facebook and X (ex-Twitter)
Email
Whatsapp
Chat

Reporting

Effective contact centre reporting is not just about collecting data; it's about analysing it to make informed decisions that drive continuous improvements in efficiency and customer satisfaction. We deliver daily reports so you can keep your business pulse from up close.

Quality

At Policomp, quality management is a continuous process that requires a proactive approach and the involvement of all team members. Constant improvement based on feedback and adaptation to evolving customer needs are essential to uphold our high-quality standards.

Automation

The automation of processes in our Contact Centre not only seeks to increase operational efficiency, but also to improve the customer experience by providing fast and accurate responses. For this, bot and virtual assistants are an excellent tool to guide customers through specific processes.