VISION / MISION
Integrating knowledge and technology that drives evolution
We are convinced that our role goes far beyond just being a service provider, because we understand that technology and knowledge have the potential to drive progress in communities. Our goal is to contribute to the improvement of quality of life, productivity and social growth through innovation and flexibility, offering technological solutions that transform and enhance the business and operations of our clients.
Today we are a company with international presence, recognized for providing services of excellence, flexible and aligned with the needs of our customers. We want to be a leader and reference in cybersecurity services, data analytics, IT services and contact centre solutions.
Service quality indicators
Minutes spoken per year, in the last 3 years.
Satisfaction rate in the post-care survey.
Calls answered per year in the last 3 years.
Voluntary turnover in Call Centre, during 2023.
OUR HISTORY
Milestones that have marked our journey
1994
Beginning of Policomp SA as a consultancy company.
1996
Policomp takes a turn towards services, leaving behind consultancy. With three major contracts, we had the momentum to grow.
1997
We placed ourselves as a partner for the Financial Services industry, thanks to new clients: Banco Sudamericano, Banco Edwards and Banco Boston.
1999
We won the Unilever national contract that lasted until 2007, delivering Help Desk and On-site Support services.
2000
We won the contract with the Internal Revenue Service of Chile, which is still in force today, where we provide the Contact Centre service.
2001
We won the Microsoft regional contract for all countries from Mexico down south, including Brazil, providing the Support Center in 4 languages.
2002
The contract with HP and Dell Computers began
2004
First SIP protocol enablement in Chile, between Presto and Policomp.
2005
Contract with binary for Gasco.
2010
We were the first company to install a cloud in Chile, in the office of Mr. Ricardo Lagos Escobar.
2010
We closed an important contract with Metro, where we implemented a 24/7 service desk and monitoring of the Metro network.
2015
We came back to IBM as clients, standardising many delivery and quality processes.
2016
Opening of Policomp Concepción, to cover Nearshore services.
2020
We won the Call Centre for Ministry of Health in Chile (MINSAL), to cover all the needs and doubts related to COVID-19. This allowed us to grow 100%, reaching 1,200 employees.
2021
We opened our subsidiary in the UK, being the first one outside Chile.
2022
We continue to grow with our expansion plan, opening our office in Lima, Peru where we serve important clients in the market. We implemented BUK as the main people management software.
2024/2025
We will move forward with new subsidiaries in Brazil, Colombia, and Saudi Arabia to deliver our services to more customers.
OUR HISTORY
Milestones that have marked our journey
1994
Beginning of Policomp SA as a consultancy company.
1996
Policomp takes a turn towards services, leaving behind consultancy.We won three important contracts: IBM, Telefónica and BCI, which gave us the momentum to grow.
1997
We placed ourselves as a partner for the Financial Services industry, thanks to new clients: Banco Sudamericano, Banco Edwards and Banco Boston.
1999
We won the Unilever national contract that lasted until 2007, delivering Help Desk and On-site Support services.
2000
We won the contract with the Internal Revenue Service of Chile, which is still in force today, where we provide the Contact Centre service.
2001
We won the Microsoft regional contract for all countries from Mexico down south, including Brazil, providing the call centre service in 4 languages: Spanish, English, Portuguese, and French.
2002
The contract with HP and Dell Computers began
2004
First SIP protocol enablement in Chile, between Presto and Policomp.
2005
Contract with binary for Gasco.
2010
We were the first company to install a cloud in Chile, in the office of Mr. Ricardo Lagos Escobar.
2010
We closed an important contract with Metro, where we implemented a 24/7 service desk and monitoring of the Metro network.
2015
We came back to IBM as clients, standardising many delivery and quality processes.
2016
Opening of Policomp Concepción, to cover Nearshore services.
2020
We won the Call Centre for Ministry of Health in Chile (MINSAL), to cover all the needs and doubts related to COVID-19. This allowed us to grow 100%, reaching 1,200 employees.
2021
We opened our subsidiary in the UK, being the first one outside Chile.
2022
We continue to grow with our expansion plan, opening our office in Lima, Peru where we serve important clients in the market.We implemented BUK as the main people management software, bringing significant benefits to the company.
2024/2025
We will move forward with new subsidiaries in Brazil, Colombia, and Saudi Arabia to deliver our services to more customers.