Company Policies

Our team, our goals

Misión visión Policomp

VISION / MISION

Integrating knowledge and technology that drives evolution

We are convinced that our role goes far beyond just being a service provider, because we understand that technology and knowledge have the potential to drive progress in communities. Our goal is to contribute to the improvement of quality of life, productivity and social growth through innovation and flexibility, offering technological solutions that transform and enhance the business and operations of our clients.

Today we are a company with international presence, recognized for providing services of excellence, flexible and aligned with the needs of our customers. We want to be a leader and reference in cybersecurity services, data analytics, IT services and contact centre solutions.

Service quality indicators

+ 0 Million

Minutes spoken per year, in the last 3 years.

0 %

Satisfaction rate in the post-care survey.

+ 0 Million

Calls answered per year in the last 3 years.

0 %

Voluntary turnover in Call Centre, during 2023.

OUR HISTORY

Milestones that have marked our journey

1994

 Beginning of Policomp SA as a consultancy company.

1996

Policomp takes a turn towards services, leaving behind consultancy. With three major contracts, we had the momentum to grow.

1997

We placed ourselves as a partner for the Financial Services industry, thanks to new clients: Banco Sudamericano, Banco Edwards and Banco Boston.

1999

We won the Unilever national contract that lasted until 2007, delivering Help Desk and On-site Support services.

2000

We won the contract with the Internal Revenue Service of Chile, which is still in force today, where we provide the Contact Centre service.

2001

We won the Microsoft regional contract for all countries from Mexico down south, including Brazil, providing the call centre service in 4 languages.

2002

The contract with HP and Dell Computers began

2004

First SIP protocol enablement in Chile, between Presto and Policomp.

2005

Contract with binary for Gasco.

2010

We were the first company to install a cloud in Chile, in the office of Mr. Ricardo Lagos Escobar.

2010

We closed an important contract with Metro, where we implemented a 24/7 service desk and monitoring of the Metro network.

2015

We came back to IBM as clients, standardising many delivery and quality processes. 

2016

Opening of Policomp Concepción, to cover Nearshore services.

2020

We won the Call Centre for Ministry of Health in Chile (MINSAL), to cover all the needs and doubts related to COVID-19. This allowed us to grow 100%, reaching 1,200 employees.

2021

We opened our subsidiary in the UK, being the first one outside Chile.

2022

We continue to grow with our expansion plan, opening our office in Lima, Peru where we serve important clients in the market. We implemented BUK as the main people management software. 

2024/2025

 We will move forward with new subsidiaries in Brazil, Colombia, and Saudi Arabia to deliver our services to more customers.

OUR HISTORY

Milestones that have marked our journey

1994

 Beginning of Policomp SA as a consultancy company.

1996

Policomp takes a turn towards services, leaving behind consultancy.We won three important contracts: IBM, Telefónica and BCI, which gave us the momentum to grow.

1997

We placed ourselves as a partner for the Financial Services industry, thanks to new clients: Banco Sudamericano, Banco Edwards and Banco Boston.

1999

We won the Unilever national contract that lasted until 2007, delivering Help Desk and On-site Support services.

2000

We won the contract with the Internal Revenue Service of Chile, which is still in force today, where we provide the Contact Centre service.

2001

We won the Microsoft regional contract for all countries from Mexico down south, including Brazil, providing the call centre service in 4 languages: Spanish, English, Portuguese, and French. 

2002

The contract with HP and Dell Computers began

2004

First SIP protocol enablement in Chile, between Presto and Policomp.

2005

Contract with binary for Gasco.

2010

 We were the first company to install a cloud in Chile, in the office of Mr. Ricardo Lagos Escobar.

2010

We closed an important contract with Metro, where we implemented a 24/7 service desk and monitoring of the Metro network.

2015

We came back to IBM as clients, standardising many delivery and quality processes. 

2016

Opening of Policomp Concepción, to cover Nearshore services.

2020

We won the Call Centre for Ministry of Health in Chile (MINSAL), to cover all the needs and doubts related to COVID-19. This allowed us to grow 100%, reaching 1,200 employees.

2021

We opened our subsidiary in the UK, being the first one outside Chile.

2022

We continue to grow with our expansion plan, opening our office in Lima, Peru where we serve important clients in the market.We implemented BUK as the main people management software, bringing significant benefits to the company. 

2024/2025

 We will move forward with new subsidiaries in Brazil, Colombia, and Saudi Arabia to deliver our services to more customers.

MANAGEMENT TEAM

Our team

Why work with us

Experiencia de usuario
User experience is the most important thing for us.
Flexibility is a pillar of our culture.
We have best practices ITIL, ISO
We like to innovate, to improve the service to our customers.
The success of our customers is in our DNA.

POLICOMP FROM INSIDE

We respect and empower our work team

Slide 1
Testimonials from workers
I like the dynamism of Policomp
During these 4 years at Policomp, my experience has been incredible. I have been in different areas of the company; I have known different procedures and a lot of people. I am happy with the opportunities and proud of the results achieved. I emphasise the dynamism of my work and I see myself within the company contributing with my knowledge in the growth of Policomp.
Fernando Reyes
Supervisor
Slide 1
Testimonials from workers
The work environment is fantastic
I have been with Policomp for 1 year and it has been a great experience. This is the second time I have worked in the company and the work environment is fantastic. They have given us the possibility to grow professionally, they value my work and I have been highlighted for four consecutive months as the best executive of the Service. I feel at home, welcome and they care about me.
Carmen Gloria Grandón
Call Agent
Slide 1
Testimonials from workers
They have given me the opportunity to grow.
My time at Policomp during these 3 years has been one of constant growth. I started as a telephone agent and today I am a quality management supervisor. They have given me the opportunity to grow, I have acquired new knowledge, more responsibility and this is what drives me to continue. In every change there is a team that has accompanied me, the experience has been rewarding.
Romina Garrido
Supervisor of Quality Management
Slide 1
Testimonials from workers
I found the right place
I have been with Policomp for 1 year and working in the company has been very rewarding. Here I found the professional challenges I was looking for; I have gained a lot of knowledge and experience. I highlight the relationships with my colleagues, the dynamism of my work and I see myself in the company because there is a good culture. I also see that Policomp can become a very large corporation.
Steve Pérez
Head of Compensation
Slide 1
Testimonials from workers
I have grown professionally.
During these 9 years, my experience has been extraordinary. I came from very large companies where we had important international support, but coming to Policomp and being able to resolve doubts with the CEO makes the gap shorter and the objectives are achieved quickly. Professionally it helped me to grow. I highlight the interpersonal relationships, there is a lot of closeness and I project myself in the company, there is still a lot to do.
Mauricio Barrera
IT Services Manager
Slide 1
Testimonials from workers
Policomp is my second home
I have been working at Policomp for 6 years and I feel that I came to a close-knit and very human company. Whenever I have needed, I have received support. What stands out the most is to come and serve with much affection. I like my job and I project myself in the company because it is my second home.
Kelly Sánchez
Cleaning Assistant
Slide 1
Testimonials from workers
I emphasise dynamism and relationship building
I have been with the company for 2 years with a challenging project: setting up Policomp's subsidiary in the UK. It has been an experience of much learning and constant study of the industry. I highlight the dynamism in my work, contacting and building relationships, and also the team, they are highly trained professionals. I see myself in the future of Policomp because of the growth potential it has worldwide.
Benjamín Pollock
Director Policomp UK
Slide 1
Testimonials from workers
I emphasise dynamism and relationship building
I have been working at Policomp for more than 25 years and my experience has been one of growth, I arrived by doing an internship and I have grown a lot professionally. I highlight the work environment, the camaraderie and the support of the different areas. I project myself into the company, because at Policomp I have had the opportunity to develop as a mother and as a professional. Today I am the oldest official in the company.
Paola Pavéz
CFO
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