Next generation Contact centre
DIGITAL HUMANIZATION
We transform your customer service with an intelligent contact centre
TECHNOLOGY CONNECTS, PEOPLE MAKE THE DIFFERENCE
Data speaks for itself
71% of Generation Z customers*
prefer traditional phone calls to resolve their issues (*Ages 13-28)
59% of customers
feel that companies have lost the human touch in their customer experience.
76% of customers
still choose traditional phone calls when contacting customer service.
66% of companies using AI
see productivity gains, but true transformation requires human involvement.
Assessing the transition from a traditional contact center
TO A CUSTOMER EXPERIENCE HUB
INBOUND SERVICE
Empathize
Connect
Resolve
Delight
MAIN SERVICES
Complaints
Support
Switchboard
Customer Service
OUTBOUND SERVICE
Proactivity
Follow-up
Conversion
Value
MAIN SERVICES
Surveys
Telesales
Appointment Setting
Retention
BPO SERVICE
Efficiency
Optimization
Support
Scalability
MAIN SERVICES
Back Office
IT Processes
Document Management
Support
Connection across all channels
We unify voice, email, chat, social media, and WhatsApp into a single experience.
- Smart routing
- Case continuity
- Real-time reporting
Immediate 24/7 support
Automate FAQs, hand off to agents, and learn with AI.
- Self-service
- Handover to agent
- Continuous training
Direct communication
Official API for support, notifications, and campaigns.
- Approved templates
- Opt-in / Opt-out
- Detailed metrics
Evidence-based decisions
We centralize interaction data to optimize KPIs.
- Live dashboards
- Demand forecasting
- Automated quality
Empathetic service
We combine technology with the warmth of our agents to deliver memorable experiences.
- Meaningful human interactions
- Active listening and empathy
- Automation with a human touch
SUCCESS STORY
GASCO achieved a 45% reduction in customer complaints in 2025
HIGHER SATISFACTION | LESS FRICTION
They have placed their trust in our contact centre
OVER 30 YEARS OF EXPERIENCE
