Client: Unilever
Industry: Retail Sector
Service: Help Desk
Date: 1999 to 2007

Unilever offers a wide range of branded products to improve the well-being and lifestyle of its customers. These include food and beverages, personal care products, home cleaning and salon care, among others.

For 5 years, we provide the services of:

– Help Desk

– On-site support

– Reporting

– Quality Assurance

– Administration of third-party services.

This allowed management to have visibility of the quality of service delivered by suppliers. We supported Unilever’s employees to solve micro informatics incidents that affected them.

Finally, we managed to improve asset management control, increase employee productivity and be a partner for Unilever.