VoiceBot
We help you create a VoiceBot that understand and answers the requests that your customers may have on the phone. Simply by speaking, they will be taken care of or redirected to the right person.
We help you create a VoiceBot that understand and answers the requests that your customers may have on the phone. Simply by speaking, they will be taken care of or redirected to the right person.
Powered by artificial intelligence and Natural Language Processing (NLP), a VoiceBot can understand a spoken question or request and structure a fitting audio response.
A VoiceBot enables its users to interact with a device or a service simply by speaking. Although not identical, it helps to view a VoiceBot in the same light as a chatbot.
VoiceBots on a telephone interface are the next level to scale up and improve the customers experience. Contact Centre (inbound and outbound), Service Desk or just a customer contact through an IVR. Customers need to feel that sweet excellence in customer care.
We are now in the future of customer automation:
Av. Nueva Providencia 1901 Piso 11.
Providencia, Santiago
2 2444 6400 / 2 2386 3800
4 Crown Pl
London EC2A 4BT
United Kingdom
Av. Rivera Navarrete 395, Oficina 304
San Isidro
Lima
En POLICOMP nos especializamos en servicios de tecnología de información y hemos decidido implementar un Sistema de Gestión de la Seguridad de la Información (SGSI), por lo cual nos comprometemos a cumplir con los requisitos legales y los aplicables a la norma ISO 27001:2022, con el fin de conseguir la mejora continua del sistema de gestión de seguridad de la información.
Lo anterior se sustenta en el cumplimiento de los siguientes compromisos del Sistema de Gestión de Seguridad de la Información y sus respectivos objetivos, por parte de POLICOMP:
1.Mejorar continuamente la efectividad del Sistema de Gestión de Seguridad de la Información (SGSI).
– Implementar semestralmente a lo menos una mejora al sistema de gestión de seguridad de la información.
– Implementar planes de acción para incidentes de seguridad de la información y no conformidades que resuelvan de raíz los problemas identificados.
2.Cumplir con los requisitos legales y los aplicables a la seguridad de la información, según lo establecido en la norma ISO 27001:2022.
– Mantener vigente el Sistema de Gestión de la Seguridad de la Información implementado por la norma ISO 27001:2022.
– Mantener en 100% el cumplimiento de la Matriz de Requisitos Legales.
– Mantener en cero las multas o sanciones por incumplimiento legal y contractual en lo relativo a Seguridad de la Información.
3.La información debe ser protegida de manera adecuada, en concordancia a la definición de su sensibilidad y valor, resguardando su confidencialidad, integridad y disponibilidad.
– Implementar planes de acción para tratamiento de incidentes de seguridad de la información y no conformidades relacionadas con afectación de la confidencialidad.
– Implementar planes de acción para tratamiento de incidentes de seguridad de la información y no conformidades relacionadas con afectación de la integridad.
– Implementar planes de acción para tratamiento de incidentes de seguridad de la información y no conformidades relacionadas con afectación de la disponibilidad.
4.La Organización reconoce que la sensibilización, capacitación y entrenamiento adecuados de su personal en las materias de Seguridad de la Información son tareas prioritarias.
– Difundir el Sistema de Seguridad de la Información por medio de la ejecución de un Plan de difusión anual.
– Capacitar en Seguridad de la Información por medio de la ejecución de un Plan de capacitación anual.
At Policomp S.A., we specialise in information technology services. We ensure the protection of our workers` human rights and to treat them with dignity and respect in accordance with Chilean legislation and the standards of the international community.
We are committed to:
a) Provide the opportunity to freely choose employment. Work offered by POLICOMP is voluntary and workers are free to leave or terminate their employment at any time.
b) Not use forced labor, bonded labor (including debt bondage), labor exploitation, involuntary or exploitative work in prison, slavery or human trafficking. This includes transporting, housing, hiring, transferring, or harboring people by threat, force, coercion, kidnapping, or fraud to obtain work or services. There will be no unacceptable restrictions on the freedom of movement of our workers, or entry or exit, to company facilities.
c) Not keep, destroy, hide, confiscate or deny in any way our workers’ access to their identity or immigration documents.
d) Not allow our workers to pay any commission for their hiring.
e) Not allow the hiring of minors.
f) Allow the hiring of students in practice, under the agreements of Chilean legislation.
g) Comply with the duration of the workday in strict compliance with Chilean legislation. Working hours do not exceed the maximum established by law (45 hours).
h) Fairly remunerate our workers, in accordance with the provisions of all applicable wage laws, including those related to temporary work, minimum wage, overtime and benefits established by law.
i) Prohibit harsh and inhumane treatment, including sexual harassment, sexual abuse, corporal punishment, physical or psychological coercion, or verbal attacks on its workers; nor does it allow the threat of any of these treatments.
j) Provide a workplace free from unlawful harassment and discrimination.
k) Non-discrimination on race, color, age, sex, sexual orientation, gender identity and expression, ethnicity or nationality, disability, pregnancy, religion, political affiliation, union affiliation, military veteran status, protected genetic information or marital status in hiring and employment practices, for example: in relation to salaries, promotions, bonuses and access to training.
l) Respect the freedom of worship of our workers.
m) Not subjecting our employees or candidates to medical tests or physical examinations that may be used in a discriminatory manner.
n) Respect the right of all our workers to create and join unions of their choice and to participate in collective negotiation and peaceful meetings, and respect the right of our workers to refrain from participating in such activities.
o) Share with Management the ideas and concerns of our workers related to working conditions and management practices, without fear of discrimination, retaliation, intimidation or harassment.
At Policomp S.A., we specialize in information technology services. We are committed to the prevention of bribery and corruption. We do not tolerate illegal acts between our clients, suppliers, workers and interested parties, in strict compliance with the legal requirements and other improvement requirements established by the company.
We promote co-operation of anyone who is aware of any breach or suspected bribery. We encourage communication through the Transparency Mailbox, ensuring confidentiality and anonymity. We prohibit any type of retaliation against those who communicate in good faith. We encourage our internal auditors to act with authority and independence.
We continually evaluate the implementation of anti-bribery and anti-corruption controls, as well as their effectiveness in relation to identified bribery risks.
Failure to comply with this anti-bribery policy is grounds for disciplinary action in accordance with the current legal framework and in compliance with the provisions of the Code of Ethics and Internal Regulations of the company.
At Policomp S.A., we specialize in information technology services. We carry out our work minimizing the risks of accidents, incidents and occupational diseases, in safeguarding the physical integrity and health of all our workers and also of our facilities and assets.
We are committed to:
a. Provide safe and healthy working conditions to prevent injuries and deterioration of workers health.
b. Meet both, legal and internal requirements.
c. Eliminate hazards and reduce health and safety risks.
d. Encourage consultation and participation of our workers in matters of occupational health and safety.
e. Continuously improve occupational health and safety.
POLICOMP encourages its workers to participate actively and permanently in all activities aimed at reducing risks; to perform their work in a safer way for them and to comply with the provisions on occupational health and safety, understanding that their requirements are not excessive and will instead contribute to increasing security, good relationships and prosperity at work, at home and community.
At Policomp, we understand the importance of maintaining a healthy environment, respecting the laws and regulations of the Republic of Chile. We committed to maintaining a balance between society and the environment, treating natural resources with care, promoting energy and drinking water saving activities and avoiding air and water pollution.
This Environmental Policy is under permanent review and adjustment to ensure its updating, effectiveness and that it continues to be appropriate for the company and its objectives.