Our deepest condolences to the Royal Family and the British people mourning Queen Elizabeth’s passing. Her deep sense of duty will transcend the generations to come and will be remembered for life, no doubt.Out hearts go out to this beautiful country that has allowed us to call it home.
Av. Nueva Providencia 1901 Piso 11.
Providencia, Santiago
2 2444 6400 / 2 2386 3800
4 Crown Pl
Londres EC2A 4BT
United Kingdom
Av. Rivera Navarrete 395, Oficina 304
San Isidro
Lima
| Nombre | Marco Fernández |
| Cargo | Gerente de Personas |
| Título | Psicólogo Laboral de la Universidad Gabriela Mistral. |
| Descripción | Más de 14 años trabajando en Recursos Humanos con experiencia en estrategias locales y globales de gestión del cambio, transformación de negocios y culturas corporativas, gestión de talento y desarrollo organizacional. |
| Name | Juan Pedro Esquerrè |
| Position | Sales and Marketing Manager |
| Title | Industrial Civil Engineer Specialisation in Operations Diego Portales University |
| Description | More than 15 years of experience in business areas and knowledge of AI, Data Science, ML, ITIL and other technologies oriented to Digital Transformation |
| Name | Claudia Duerr |
| Position | Human resources Manager |
| Title | Food engineer from University of Santiago de Chile |
| Description | More than 25 years of experience in the Operations and HR area, COPC certified, extensive knowledge of labor law |
| Name | David Muñoz |
| Position | Operation manager |
| Title | Civil Engineer in Informatics and Computing. MBA In Business Administration and Management |
| Description | Professional with more than 30 years of experience managing and controlling work teams in both Infrastructure, Operations and Development areas, applying in each of them Project Control methodologies (PMI), definition, redesign and implementation of processes (ITIL / SCRUM / ISO 9001 (ISO 27001), policies, and definition and administration of budgets. |
| Name | Mauricio Barrera |
| Position | Services Manager |
| Title | Information engineer from University tecnológica Metropolitana |
| Description | More than 20 years of experience in IT Services and Commercial Areas. Extensive experience in implementation of ITIL, ISO9001 processes, Continuous Improvement and start-up of Help Desks, Contact Center, Onsite and Remote Support. |
| Name | Claudia Corte |
| Position | Organization and methods Manager |
| Title | Computer engineer from UNAM México / TI Master from ITAM México |
| Description | More than 30 years of experience in the areas of analysis and design of processes, quality and continuous improvement, ISO9001, information systems, IT. Extensive experience in contact centre design and start-up. |
| Name | Paola Pavez |
| Position | Administration and Finance Deputy Manager |
| Title | Accountant Auditor Degree in Accounting and Auditing from Gabriela Mistral University |
| Description | More than 20 years of experience in the Area of Accounting, Administration and support in the Human Resources process. |
At Policomp, we understand the importance of maintaining a healthy environment, respecting the laws and regulations of the Republic of Chile. We committed to maintaining a balance between society and the environment, treating natural resources with care, promoting energy and drinking water saving activities and avoiding air and water pollution.
This Environmental Policy is under permanent review and adjustment to ensure its updating, effectiveness and that it continues to be appropriate for the company and its objectives.
At Policomp S.A., we specialize in information technology services. We carry out our work minimizing the risks of accidents, incidents and occupational diseases, in safeguarding the physical integrity and health of all our workers and also of our facilities and assets.
We are committed to:
a. Provide safe and healthy working conditions to prevent injuries and deterioration of workers health.
b. Meet both, legal and internal requirements.
c. Eliminate hazards and reduce health and safety risks.
d. Encourage consultation and participation of our workers in matters of occupational health and safety.
e. Continuously improve occupational health and safety.
POLICOMP encourages its workers to participate actively and permanently in all activities aimed at reducing risks; to perform their work in a safer way for them and to comply with the provisions on occupational health and safety, understanding that their requirements are not excessive and will instead contribute to increasing security, good relationships and prosperity at work, at home and community.
At Policomp S.A., we specialize in information technology services. We are committed to the prevention of bribery and corruption. We do not tolerate illegal acts between our clients, suppliers, workers and interested parties, in strict compliance with the legal requirements and other improvement requirements established by the company.
We promote co-operation of anyone who is aware of any breach or suspected bribery. We encourage communication through the Transparency Mailbox, ensuring confidentiality and anonymity. We prohibit any type of retaliation against those who communicate in good faith. We encourage our internal auditors to act with authority and independence.
We continually evaluate the implementation of anti-bribery and anti-corruption controls, as well as their effectiveness in relation to identified bribery risks.
Failure to comply with this anti-bribery policy is grounds for disciplinary action in accordance with the current legal framework and in compliance with the provisions of the Code of Ethics and Internal Regulations of the company.
At Policomp S.A., we specialise in information technology services. We ensure the protection of our workers` human rights and to treat them with dignity and respect in accordance with Chilean legislation and the standards of the international community.
We are committed to:
a) Provide the opportunity to freely choose employment. Work offered by POLICOMP is voluntary and workers are free to leave or terminate their employment at any time.
b) Not use forced labor, bonded labor (including debt bondage), labor exploitation, involuntary or exploitative work in prison, slavery or human trafficking. This includes transporting, housing, hiring, transferring, or harboring people by threat, force, coercion, kidnapping, or fraud to obtain work or services. There will be no unacceptable restrictions on the freedom of movement of our workers, or entry or exit, to company facilities.
c) Not keep, destroy, hide, confiscate or deny in any way our workers’ access to their identity or immigration documents.
d) Not allow our workers to pay any commission for their hiring.
e) Not allow the hiring of minors.
f) Allow the hiring of students in practice, under the agreements of Chilean legislation.
g) Comply with the duration of the workday in strict compliance with Chilean legislation. Working hours do not exceed the maximum established by law (45 hours).
h) Fairly remunerate our workers, in accordance with the provisions of all applicable wage laws, including those related to temporary work, minimum wage, overtime and benefits established by law.
i) Prohibit harsh and inhumane treatment, including sexual harassment, sexual abuse, corporal punishment, physical or psychological coercion, or verbal attacks on its workers; nor does it allow the threat of any of these treatments.
j) Provide a workplace free from unlawful harassment and discrimination.
k) Non-discrimination on race, color, age, sex, sexual orientation, gender identity and expression, ethnicity or nationality, disability, pregnancy, religion, political affiliation, union affiliation, military veteran status, protected genetic information or marital status in hiring and employment practices, for example: in relation to salaries, promotions, bonuses and access to training.
l) Respect the freedom of worship of our workers.
m) Not subjecting our employees or candidates to medical tests or physical examinations that may be used in a discriminatory manner.
n) Respect the right of all our workers to create and join unions of their choice and to participate in collective negotiation and peaceful meetings, and respect the right of our workers to refrain from participating in such activities.
o) Share with Management the ideas and concerns of our workers related to working conditions and management practices, without fear of discrimination, retaliation, intimidation or harassment.
| Name | Marco Fernández |
| Position | Human Resources Manager |
| Title | Industrial Psychologist from Gabriela Mistral University. Master in Management of People and Organisations from Universidad Adolfo Ibáñez. |
| Description | Professional with more than 14 years of experience in Human Resources in local and global change management strategies, business transformation and corporate cultures, talent management and organisational development. |
| Nombre | Claudio Pavez González |
| Cargo | Sub Gerente TI |
| Título | Ingeniero Civil Informático – Universidad de Santiago de Chile |
| Descripción | Profesional con más de 15 años de experiencia en jefaturas y gerencias de empresas nacionales del sector público y privado, desempeñándose principalmente en las áreas de Infraestructura Tecnológica, Gestión de proyectos TI, DevOps y Transformación Digital. |
| Name | Miguel Angel Sanhueza Vida |
| Position | Chief Information Officer |
| Title | Ingeniero Civil Informático – Universidad Tecnológica |
| Description | Executive manager with 20 years of experience leading IT areas. Solid background in IT Management (Postgraduate in Technology) and Cybersecurity (Diploma in Cybersecurity) at the Pontificia Universidad Católica de Chile.Extensive professional experience in project management, operational continuity and IT in operations different items and industries such as Retail, Mining, Government, Banking and Services. Advanced knowledge in integral management of IT processes and operations on projects finance, Front Office, CRM, including management of multiple projects. ability to build good relationships with stakeholders, senior officials, business sponsors and the client’s team. Process improvements and expert in the implementation of ITIL, COBIT and ITSM good practices, Focus on omnichannel from smart applications, service App, car services attention, payment systems, web applications. Efficiency driver and process improvement towards digital transformation. |
| Name | Claudio Pavez González |
| Position | IT Manager |
| Title | Computer Civil Engineer |
| Description | Professional with more than 15 years of experience in leadership and management of national companies in the public and private sector, performing mainly in Tecnology Infrastructure , IT Project Panagement, DevOps and Digital Tranformation areas. |
| Nombre | Benjamin Pollock |
| Cargo | Director Policomp UK |
| Título | Ingeniero Civil Industrial – Universidad de los Andes |
| Descripción | Más de 10 años de experiencia en áreas comerciales y relaciones con clientes, 5 de los cuales para Francia y mercados europeos. Ingeniero industrial con estudios en Chile, Austria y en la Universidad de Chicago |
| Nombre | Mauricio Flores Osorio |
| Cargo | Director de Operaciones |
| Título | Ingeniero Informático – Universidad Tecnológica Metropolitana |
| Descripción | Ejecutivo gerencial de áreas de TI y Operaciones en la industria de servicios Financieros, con amplia experiencia y probada capacidad de dirección y liderazgo de equipos de trabajo multidisciplinarios, con objetivos complejos altamente exigentes. Líder en proyectos de automatización de procesos, integración de plataformas y sistemas, gestión de negocios y fusiones. Orientado al resultado final y con capacidad de relacionamiento y experiencia en las áreas comerciales. Con sólida formación en Management (MBA); alto nivel de autonomía, capacidad de análisis y toma de decisiones. Fortalezas en innovación y desarrollo de las organizaciones y sus personas. Con amplia experiencia en diseño e implantación de procesos de cambio basados en la incorporación de tecnología y rediseño organizacional. |
| Name | Mauricio Flores Osorio |
| Position | Chief Operating Officer |
| Title | Information engineer from University tecnológica Metropolitana |
| Description | Management executive of IT and Operations areas in the financial services industry, with extensive experience and proven management and leadership skills of multidisciplinary work teams, with highly demanding complex objectives. Leader in process automation projects, integration of platforms and systems, business management and company mergers. Oriented to the final result and with relationship skills and experience in commercial areas. With a solid background in Management (MBA); High level of autonomy, capacity for analysis and decision-making. Strengths in innovation and development of organizations and their people. With extensive experience in the design and implementation of change processes based on the incorporation of technology and organizational redesign. |
| Nombre | Miguel Angel Sanhueza Vidal |
| Cargo | Director de Tecnologías de la información |
| Título | Ingeniero Civil Informático – Universidad Tecnológica |
| Descripción | Gerente ejecutivo con 20 años de experiencia liderando áreas TI. Sólida formación en Gestión TI (Postítulo en Tecnologías) y Ciberseguridad (Diplomado en Ciberseguridad) en la Pontificia Universidad Católica de Chile. Amplia experiencia profesional en jefatura de proyectos, continuidad operativa y operaciones TI en diferentes rubros e industrias como son Retail, Minería, Gobierno, Banca y Servicios. Conocimientos avanzados en gestión integral de procesos y operaciones TI sobre proyectos financieros, Front Office, CRM, incluyendo gestión de múltiples proyectos. Habilidad para construir buenas relaciones con stakeholders, altos funcionarios, sponsors de negocio y el equipo del cliente. Mejoras de procesos y experto en implementación de buenas prácticas ITIL, COBIT y ITSM, Foco hacia la omnicanalidad desde aplicaciones inteligentes, App de servicios, servicios de autoatención, sistemas de pago, aplicaciones web. Impulsor de la eficiencia y mejora sobre los procesos existentes hacia la transformación digital. |
| Name | Jaime Pollock |
| Position | CEO |
| Title | Civil Electrical Engineer, specialised in Electronics, Digital Systems and Telecommunications, Practitioner in Neurolinguistic Programming, Private airplane pilot. |
| Description | Creator of Policomp S.A. in 1994. Previously, he was the founder of the company Microcare S.A. and led the service area of the Italian multinational Olivetti. At Policomp we have carried out important projects at the national and Latin American level. |
