Policomp has been in the IT-related services market since 1994, providing services to various companies in Chile and Latin America.

Our clients have found in Policomp a trustworthy partner they can count on at all times to keep their IT platforms operational and their users productive, carrying out their tasks without having to deal with other problems than those of their normal activity. Service is our mission: We are dedicated to satisfying the needs of our clients, meeting their expectations and exceeding them day by day, delivering quality and trustworthy service. We are one of the most important companies in our country in relation to IT services for companies as we have highly trained personnel to deal with any problem a client might face.

Our Vision

We provide technology-oriented services, to the technological infrastructure, to the user of our client, and to the client of our client, matching or improving the committed levels of quality and satisfaction.

In accordance with this statement, Policomp’s main focuses are to provide services which fully comply with:

• Fully complying with the commitments made with our client and their users.
• Offer the flexibility that our client requires.
• Develop creative service formulas at a fair price.
• Be consistently reliable, efficient and effective.
• To provide timely reports for proper decision making.

Culture

At Policomp we believe that people and technology are central to our services, that is why we focus on three basic pillars:

THE USER EXPERIENCE IS MOST IMPORTANT.

We understand that the customer and their perception of the service is what will maintain a win-win relationship in the long run.

FLEXIBILITY IS A PILLAR OF OUR CULTURE.

We understand that businesses are not static and that they need to adapt quickly to new scenarios.

WE LIKE INNOVATING.

We are passionate about solving problems which can then be forgotten. Finding solutions that allow the continuous improvement and success of our clients is in our DNA.

Our Team

Alliances

Labour Policy

At Policomp S.A., we specialise in information technology services. We ensure the protection of our workers` human rights and to treat them with dignity and respect in accordance with Chilean legislation and the standards of the international community.

We are committed to:

a) Provide the opportunity to freely choose employment. Work offered by POLICOMP is voluntary and workers are free to leave or terminate their employment at any time.

b) Not use forced labor, bonded labor (including debt bondage), labor exploitation, involuntary or exploitative work in prison, slavery or human trafficking. This includes transporting, housing, hiring, transferring, or harboring people by threat, force, coercion, kidnapping, or fraud to obtain work or services. There will be no unacceptable restrictions on the freedom of movement of our workers, or entry or exit, to company facilities.

c) Not keep, destroy, hide, confiscate or deny in any way our workers’ access to their identity or immigration documents.

d) Not allow our workers to pay any commission for their hiring.

e) Not allow the hiring of minors.

f) Allow the hiring of students in practice, under the agreements of Chilean legislation.

g) Comply with the duration of the workday in strict compliance with Chilean legislation. Working hours do not exceed the maximum established by law (45 hours).

h) Fairly remunerate our workers, in accordance with the provisions of all applicable wage laws, including those related to temporary work, minimum wage, overtime and benefits established by law.

i) Prohibit harsh and inhumane treatment, including sexual harassment, sexual abuse, corporal punishment, physical or psychological coercion, or verbal attacks on its workers; nor does it allow the threat of any of these treatments.

j) Provide a workplace free from unlawful harassment and discrimination.

k) Non-discrimination on race, color, age, sex, sexual orientation, gender identity and expression, ethnicity or nationality, disability, pregnancy, religion, political affiliation, union affiliation, military veteran status, protected genetic information or marital status in hiring and employment practices, for example: in relation to salaries, promotions, bonuses and access to training.

l) Respect the freedom of worship of our workers.

m) Not subjecting our employees or candidates to medical tests or physical examinations that may be used in a discriminatory manner.

n) Respect the right of all our workers to create and join unions of their choice and to participate in collective negotiation and peaceful meetings, and respect the right of our workers to refrain from participating in such activities.

o) Share with Management the ideas and concerns of our workers related to working conditions and management practices, without fear of discrimination, retaliation, intimidation or harassment.

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Name	Paola Pavez
Position	Administration and Finance Deputy Manager
Title	Accountant Auditor. Degree in Accounting and Auditing from Gabriela Mistral University
Description	More than 20 years of experience in the Area of Accounting, Administration and support in the Human Resources process.

Name	Claudia Corte
Position	Organization and methods Manager
Title	Computer engineer from UNAM México / TI Master from ITAM México
Description	More than 30 years of experience in the areas of analysis and design of processes, quality and continuous improvement, ISO9001, information systems, IT. Extensive experience in contact centre design and start-up.

Name	Mauricio Barrera
Position	Services Manager
Title	Information engineer from University tecnológica Metropolitana
Description	More than 20 years of experience in IT Services and Commercial Areas. Extensive experience in implementation of ITIL, ISO9001 processes, Continuous Improvement and start-up of Help Desks, Contact Center, Onsite and Remote Support.

Name	David Muñoz
Position	Operation manager
Title	Civil Engineer in Informatics and Computing. MBA In Business Administration and Management
Description	Professional with more than 30 years of experience managing and controlling work teams in both Infrastructure, Operations and Development areas, applying in each of them Project Control methodologies (PMI), definition, redesign and implementation of processes (ITIL / SCRUM / ISO 9001 (ISO 27001), policies, and definition and administration of budgets.

Name	Claudia Duerr
Position	Human resources Manager
Title	Food engineer from University of Santiago de Chile
Description	More than 25 years of experience in the Operations and HR area, COPC certified, extensive knowledge of labor law

Alliances

SANTIAGO

Quality Policy

Environmental Policy

Health and safety policy

Ethical Policy

Labour Policy

Name	Juan Pedro Esquerrè
Position	Sales and Marketing Manager
Title	Industrial Civil Engineer Specialisation in Operations Diego Portales University
Description	More than 15 years of experience in business areas and knowledge of AI, Data Science, ML, ITIL and other technologies oriented to Digital Transformation

Name	Jaime Pollock
Position	CEO
Title	Civil Electrical Engineer, specialised in Electronics, Digital Systems and Telecommunications, Practitioner in Neurolinguistic Programming, Private airplane pilot.
Description	Creator of Policomp S.A. in 1994. Previously, he was the founder of the company Microcare S.A. and led the service area of the Italian multinational Olivetti. At Policomp we have carried out important projects at the national and Latin American level.