We work in your facilities and solve your problems
Objectives of the service.
Provide the Resident Field Support service through an exclusive team of technology specialised professionals , with the technology and operations model that ensures a high-quality standard in the following lines of operation:
• Multi-channel assistance to the Client’s users in technological matters in an efficient, timely and continuous manner, allowing adequate functionality..
• Have an operational and assistance quality assurance plan based on statistical operation reports, customer service quality surveys, call monitoring, specific assistance skills training courses of attention and technical matters.
|Name||Claudio Pavez González|
|Title||Computer Civil Engineer|
|Description||Professional with more than 15 years of experience in leadership and management of national companies in the public and private sector, performing mainly in Tecnology Infrastructure , IT Project Panagement, DevOps and Digital Tranformation areas.|
|Nombre||Claudio Pavez González|
|Cargo||Sub Gerente TI|
|Título||Ingeniero Civil Informático – Universidad de Santiago de Chile|
|Descripción||Profesional con más de 15 años de experiencia en jefaturas y gerencias de empresas nacionales del sector público y privado, desempeñándose principalmente en las áreas de Infraestructura Tecnológica, Gestión de proyectos TI, DevOps y Transformación Digital.|
|Cargo||Gerente de Personas|
Psicólogo Laboral de la Universidad Gabriela Mistral.
Más de 14 años trabajando en Recursos Humanos con experiencia en estrategias locales y globales de gestión del cambio, transformación de negocios y culturas corporativas, gestión de talento y desarrollo organizacional.
|Position||Human Resources Manager|
|Title||Industrial Psychologist from Gabriela Mistral University.|
Master in Management of People and Organisations from Universidad Adolfo Ibáñez.
|Description||Professional with more than 14 years of experience in Human Resources in local and global change management strategies, business transformation and corporate cultures, talent management and organisational development.|
At Policomp S.A., we specialise in information technology services. We ensure the protection of our workers` human rights and to treat them with dignity and respect in accordance with Chilean legislation and the standards of the international community.
We are committed to:
a) Provide the opportunity to freely choose employment. Work offered by POLICOMP is voluntary and workers are free to leave or terminate their employment at any time.
b) Not use forced labor, bonded labor (including debt bondage), labor exploitation, involuntary or exploitative work in prison, slavery or human trafficking. This includes transporting, housing, hiring, transferring, or harboring people by threat, force, coercion, kidnapping, or fraud to obtain work or services. There will be no unacceptable restrictions on the freedom of movement of our workers, or entry or exit, to company facilities.
c) Not keep, destroy, hide, confiscate or deny in any way our workers’ access to their identity or immigration documents.
d) Not allow our workers to pay any commission for their hiring.
e) Not allow the hiring of minors.
f) Allow the hiring of students in practice, under the agreements of Chilean legislation.
g) Comply with the duration of the workday in strict compliance with Chilean legislation. Working hours do not exceed the maximum established by law (45 hours).
h) Fairly remunerate our workers, in accordance with the provisions of all applicable wage laws, including those related to temporary work, minimum wage, overtime and benefits established by law.
i) Prohibit harsh and inhumane treatment, including sexual harassment, sexual abuse, corporal punishment, physical or psychological coercion, or verbal attacks on its workers; nor does it allow the threat of any of these treatments.
j) Provide a workplace free from unlawful harassment and discrimination.
k) Non-discrimination on race, color, age, sex, sexual orientation, gender identity and expression, ethnicity or nationality, disability, pregnancy, religion, political affiliation, union affiliation, military veteran status, protected genetic information or marital status in hiring and employment practices, for example: in relation to salaries, promotions, bonuses and access to training.
l) Respect the freedom of worship of our workers.
m) Not subjecting our employees or candidates to medical tests or physical examinations that may be used in a discriminatory manner.
n) Respect the right of all our workers to create and join unions of their choice and to participate in collective negotiation and peaceful meetings, and respect the right of our workers to refrain from participating in such activities.
o) Share with Management the ideas and concerns of our workers related to working conditions and management practices, without fear of discrimination, retaliation, intimidation or harassment.
At Policomp S.A., we specialize in information technology services. We are committed to the prevention of bribery and corruption. We do not tolerate illegal acts between our clients, suppliers, workers and interested parties, in strict compliance with the legal requirements and other improvement requirements established by the company.
We promote co-operation of anyone who is aware of any breach or suspected bribery. We encourage communication through the Transparency Mailbox, ensuring confidentiality and anonymity. We prohibit any type of retaliation against those who communicate in good faith. We encourage our internal auditors to act with authority and independence.
We continually evaluate the implementation of anti-bribery and anti-corruption controls, as well as their effectiveness in relation to identified bribery risks.
Failure to comply with this anti-bribery policy is grounds for disciplinary action in accordance with the current legal framework and in compliance with the provisions of the Code of Ethics and Internal Regulations of the company.
At Policomp S.A., we specialize in information technology services. We carry out our work minimizing the risks of accidents, incidents and occupational diseases, in safeguarding the physical integrity and health of all our workers and also of our facilities and assets.
We are committed to:
a. Provide safe and healthy working conditions to prevent injuries and deterioration of workers health.
b. Meet both, legal and internal requirements.
c. Eliminate hazards and reduce health and safety risks.
d. Encourage consultation and participation of our workers in matters of occupational health and safety.
e. Continuously improve occupational health and safety.
POLICOMP encourages its workers to participate actively and permanently in all activities aimed at reducing risks; to perform their work in a safer way for them and to comply with the provisions on occupational health and safety, understanding that their requirements are not excessive and will instead contribute to increasing security, good relationships and prosperity at work, at home and community.
At Policomp, we understand the importance of maintaining a healthy environment, respecting the laws and regulations of the Republic of Chile. We committed to maintaining a balance between society and the environment, treating natural resources with care, promoting energy and drinking water saving activities and avoiding air and water pollution.
This Environmental Policy is under permanent review and adjustment to ensure its updating, effectiveness and that it continues to be appropriate for the company and its objectives.
|Position||Administration and Finance Deputy Manager|
Degree in Accounting and Auditing from Gabriela Mistral University
|Description||More than 20 years of experience in the Area of Accounting, Administration and support in the Human Resources process.|
|Position||Organization and methods Manager|
|Title||Computer engineer from UNAM México / TI Master from ITAM México|
|Description||More than 30 years of experience in the areas of analysis and design of processes, quality and continuous improvement, ISO9001, information systems, IT. Extensive experience in contact centre design and start-up.|
|Title||Information engineer from University tecnológica Metropolitana|
|Description||More than 20 years of experience in IT Services and Commercial Areas. Extensive experience in implementation of ITIL, ISO9001 processes, Continuous Improvement and start-up of Help Desks, Contact Center, Onsite and Remote Support.|
|Title||Civil Engineer in Informatics and Computing. MBA In Business Administration and Management|
|Description||Professional with more than 30 years of experience managing and controlling work teams in both Infrastructure, Operations and Development areas, applying in each of them Project Control methodologies (PMI), definition, redesign and implementation of processes (ITIL / SCRUM / ISO 9001 (ISO 27001), policies, and definition and administration of budgets.|
|Position||Human resources Manager|
|Title||Food engineer from University of Santiago de Chile|
|Description||More than 25 years of experience in the Operations and HR area, COPC certified, extensive knowledge of labor law|
|Name||Juan Pedro Esquerrè|
|Position||Sales and Marketing Manager|
|Title||Industrial Civil Engineer Specialisation in Operations Diego Portales University|
|Description||More than 15 years of experience in business areas and knowledge of AI, Data Science, ML, ITIL and other technologies oriented to Digital Transformation|
|Title||Civil Electrical Engineer, specialised in Electronics, Digital Systems and Telecommunications, Practitioner in Neurolinguistic Programming, Private airplane pilot.|
|Description||Creator of Policomp S.A. in 1994. Previously, he was the founder of the company Microcare S.A. and led the service area of the Italian multinational Olivetti. At Policomp we have carried out important projects at the national and Latin American level.|