Objectives of the service.
Provide the Resident Field Support service through an exclusive team of technology specialised professionals , with the technology and operations model that ensures a high-quality standard in the following lines of operation:
• Multi-channel assistance to the Client’s users in technological matters in an efficient, timely and continuous manner, allowing adequate functionality..
• Have an operational and assistance quality assurance plan based on statistical operation reports, customer service quality surveys, call monitoring, specific assistance skills training courses of attention and technical matters.