Company Policies

Multichannel Contact Center for the SII

Client: Internal Revenue Services (SII)
Industry: Public Services
Service: Contact Centre
Date: 2000 to 2024

The Internal Revenue Service (SII) is the entity in charge of applying and supervising taxes in Chile. Its mission is to ensure that each taxpayer meets their tax obligations, applying and supervising internal taxes effectively and efficiently, with strict adherence to current legislation.

The SII seeks to provide attention to taxpayers to resolve doubts and queries regarding the services provided by them.

At Policomp we provided the SII with the multi-channel Contact Center service for 24 years, supporting various milestones such as the annual income operation, with annual traffic exceeding 2 million contacts.

In 2022, the SII was awarded as the best service provided by the state, especially in telephone service.